ABOUT LIELLA SILK
Liella Silk was established by its founders who have always had a passion for looking after their hair & skin needs. They were unable to find a local brand in Melbourne who sold high quality silk pillowcases and accessaries. For years, we have both struggled with damaged fine hair & skin concerns.
SHIPPING AND RETURNS
For all shipping, local delivery and returns inquiries, please visit our shipping and returns page for this information.
WHY SHOULD I INVEST IN A LIELLA SILK PILLOWCASE?
HOW DO I WASH/ CARE FOR MY PILLOW CASE?
Please wash you silk pillowcase by hand, or by machine on a delicate setting, with a temperature of 30 degrees Centigrade (in a mesh laundry bag). Turn your pillow inside out. Please always use a ph neutral detergent and/or a fabric softener. Do not use bleach on our products.
If you wish to get the most value out of your pillow, please hand wash it. The gentler you are when washing your pillowcase, the longer it will keep its shine.
Do not place in tumble dryer.
Dry your pillow case on a flat surface, do not hang.
Please use the lowest setting possible when ironing your Liella silk. Iron your Liella silk on the backside to avoid any damage on the sheen side.
WHAT IS MOMME?
Momme refers to the silks weight measurement and density. The higher the momme, the better. The Ideal is actually between 19 and 25 momme. Our silk pillowcases have a momme of 22.
WHAT ARE THE MEASUREMENTS OF THE LIELLA SILK PILLOWCASE?
At Liella Silk we offer one size for now.
1. Standard size pillow case (48x74cm)
IF you would like to experience our luxurious Liella Silk pillowcases in different sizes, please contact us at firstname.lastname@example.org.
HOW OFTEN SHOULD I WASH MY SILK PILLOWCASE?
You can wash your Liella Silk as often as you like. Please follow wash/care instructions as stated above.
HOW LONG WILL MY SILK PILLOWCASE LAST?
If taken care of properly, your silk pillowcase should last anywhere between 6 to 12 months. Please be mindful that silk is a delicate fabric, and if not taken care of properly, it can be known to tear and rip.
IS OUR SILK FACE MASK TO BE REPLACED WITH A MEDICAL-GRADE FACE MASK? AND DO I NEED TO USE A FILTER?
Our Liella Silk face masks are not intended to be replaced with a medical-grade mask. We recommend to slot a filter for maximum protection. Our silk face masks are not designed to protect and prevent anyone from risk of disease and illness. Please do not use our silk face mask if you have trouble breathing or are unable to remove your mask without any assistance.
HOW DO I CARE AND WASH MY SILKMASK?
Please kindly wash your face mask after each use, daily. Please gently hand wash with water that is below 30 degrees Celsius. Please use a pH neutral detergent when washing. Once washed, pat down your face mask with a clean towel and hang dry. Please do not wring and squeeze our silk face masks. If you wish to iron your silk face mask, use with low heat.
HOW DO I WASH MY SILK EYE MASK?
Please hand wash your silk eye mask with cold water only, and with a pH neutral detergent.
WHY IS MY SILK SCRUNCHIE FULL OF CREASES?
Please do not allow your silk scrunchies to get wet, otherwise the silk will become full of creases.
MY DISCOUNT CODE ON THE THANK YOU CARD WONT WORK?
If you have previously used the thank you discount code on our website, you will not be able to use it again as it is a one per returning customer discount code. However, if you have not previously used the code and it is not working for you, please contact our team via email at email@example.com, and we will get back to you as soon as we can.