FAQs & Care
WHY SHOULD I INVEST IN A LIELLA SILK PILLOWCASE?
Liella Silk is a luxury Australian brand, established in 2020 by its founder, Isabella. Being a young and hormonal teenager, Isabella's acne and hair damage was definitely an issue, lower her self-esteem and confidence. The brand was created to support and empower those with skin & hair concerns, all whilst getting your beauty sleep.
SHIPPING AND RETURNS
For all shipping and returns inquiries, please visit our shipping and returns page for this information.
WHAT DOES THE 'OEKO-TEX' TAG MEAN ON MY PILLOWCASE?
The tag attached to your pillowcase stating, STANDARD 100 by OEKO-TEX® is one of the world's best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety, ensuring to all of our customers your silk pillowcase is harmless to your health.
HOW DO I WASH/ CARE FOR MY PILLOW CASE?
Turn your pillowcase inside out when washing. Hand wash (or machine wash on a delicate cycle) your silk in cooler water such as the recommended 30°C. Use a ph neutral detergent and/or a fabric softener (better yet, shampoo and conditioner). Do not bleach. Soak for no longer than an hour. Blot pillowcase dry with an absorbent towel. Do not wring dry. Do not put in dryer. Do not dry in direct sunlight.
It is recommended that we wash our pillowcases every 2 weeks.
To iron, turn inside out and place iron on the silk setting. Iron your pillowcase on the lowest possible setting.
WHAT DOES 6A, 22 MOMME AND 100% MULBERRY MEAN?
This is simply informing you on the type of quality silk your recieving.
Silk is graded on a scale of A, B or C. A being the highest quality, and C being the lowest. The number prior to the lettering is also another way of showing you the quality, for example, 6A being the highest, 5A being a step down, and so on.
So when you read "6A" in reference to a silk product, such as our pillowcases, you can be sure to know it is in fact the highest grade of silk achievable.
Momme is the measurement of silk weight and density. Similar to thread count, the higher the momme, the thicker and more durable. Momme ranges from 11-25, so why do we not use 25 momme? The reasoning is 22 momme is seen as the perfect balance of thickness. 25 momme is often used for curtains due to it being more dense, whereas for silk clothing and bedding, it is recommended to use a softer and more delicate quality.
Silk comes from silkworms. The silk worms feed on mulberry leaves which they then produce the best silk for textile purposes such as pillowcases. There is no other type of silk blended in with the mulberry, unlike some companies whom have a mixture of a cheaper silk and mulberry to therefore make a cheaper product. Hence the statement of our 100% pure mulberry silk.
WHAT ARE THE MEASUREMENTS OF THE LIELLA SILK PILLOWCASE?
At Liella Silk we offer one size for now, being 48x74cm.
If you would like to experience our luxurious Liella Silk pillowcases in different sizes, please contact us at email@example.com.
IS OUR SILK FACE MASK TO BE REPLACED WITH A MEDICAL-GRADE FACE MASK? AND DO I NEED TO USE A FILTER?
Our Liella Silk face masks are not intended to be replaced with a medical-grade mask. We recommend to slot a filter for maximum protection. Our silk face masks are not designed to protect and prevent anyone from risk of disease and illness. Please do not use our silk face mask if you have trouble breathing or are unable to remove your mask without any assistance.
WHAT IS THE SILK EXFOLIATING MITT MADE FROM?
Our Silk mitt is handcrafted from 100 % pure Turkish silk, and is used in the oldest bathing tradition, the Hammam. Our silk exfoliating mitt has been designed to thoroughly cleanses and purify the skin. It has been made in the most natural way possible, unlike any other exfoliating mitt's or glove's that you may have used previously.
Please note, due to its natural properties, our Silk Exfoliating Mitt may shrink after its first use.
HOW OFTEN SHOULD I USE THE SILK MITT?
We recommend using the silk exfoliating mitt once a week. Please do not use the mitt on any active sunburn, acne, or irritation of the skin. If irritation occurs, please immediately stop using the mitt.
I HAVE SENSITIVE SKIN, CAN I STILL USE THE MITT?
Absolutely! Our mitt has been designed for people with sensitive skin. Please note, if irritation occurs, please immediately stop using the mitt.
HOW DO I CLEAN MY SILK EXFOLIATING MITT?
Please hand wash your mitt with warm water after each use and leave to dry. Yep, it's as easy as that! Please note - Do not wash your mitt in a washing machine.
HOW DO I WASH MY SILK EYE MASK?
Please hand wash your silk eye mask with cold water only, and with a pH neutral detergent.
WHY IS MY SILK SCRUNCHIE FULL OF CREASES?
Please do not allow your silk scrunchies to get wet, otherwise the silk will become full of creases. You can fix creases by ironing on the lowest setting.
MY DISCOUNT CODE ON THE THANK YOU CARD WONT WORK?
If you have previously used the thank you discount code on our website, you will not be able to use it again as it is a one per returning customer discount code. However, if you have not previously used the code and it is not working for you, please contact our team via email at firstname.lastname@example.org, and we will get back to you as soon as we can.