All orders are shipped from Melbourne, Australia. We Typically dispatch our orders within 48 hours of purchasing, on business days (Monday-Friday). If possible, we aim to have shipped orders on the same day. The order status will be emailed to you once your orders have been shipped. We have a standard flat rate of $10 for shipping. We ship with Australia Post.

At this stage, we do not ship internationally. If you do not live in Australia and wish to purchase from Liella silk please contact us at


We love our customers and their support, satisfactory is important to us.

If you do receive a faulty or damaged item from Liella silk(if applicable), please kindly contact us within 14 days of delivery for a replacement or refund. Please email us at and one of our friendly staff will assist and get back to you as soon as we can!